How can we help?

Expert Support for Sage 300.

Log a Support Ticket Start Remote Session Book a Meeting View My Tickets

Log a Ticket

Submit a support request for Sage 300, Dext, Control Tower, Reporting or any other query. We'll respond within your SLA window.

New Ticket

Remote Support

Download the Splashtop SOS applet so our technician can connect directly to your screen to resolve issues in real time.

Get Started

Request a Callback

Need a quick call? Leave your number and we'll call you back within your SLA window.

Request Call

Book a Meeting

Schedule a call or screen-share session with our team at a time that works for you.

Choose a Time

How it Works

1

Log a Ticket

Click Log a Support Ticket and fill in your name, email, category and a description of the issue. You'll receive a confirmation email with your ticket reference and a link to track progress.

2

We Respond

Our team reviews your ticket and responds within your priority window — 1 hour for Urgent, 4 hours for High, 8 hours for Normal. You can add messages or files to your ticket at any time.

3

Remote Support

If we need to connect to your screen, click Remote Support, download the Splashtop applet and enter your 9-digit session code. Your technician connects instantly — no installation required.

4

Book a Meeting

Prefer a scheduled call? Click Book a Meeting to choose a time that suits you. You'll receive a calendar invite and we'll connect via Microsoft Teams.

Response Time Commitments

🔴 Urgent

Within 1 hour — critical / system down

🟠 High

Within 4 hours — significant impact

🔵 Normal

Within 8 hours — general queries